Date: 10 April 2017
In the afternoon of 10 April 2017, Klaus heard that an organist was needed for a funeral in Stanstead the following morning, and his offer to play (fee plus train tickets) was accepted. The music to be played was agreed by phone and email. Klaus bought his train tickets at the nearest station and returned to catch his bus home. When arriving at the bus stop, he received a message saying that an organist had already been booked by the undertakers without informing the mourning family. Therefore, with regrets, Klaus was no longer required. Klaus returned to the train station and managed to persuade the ticket clerk to take back the tickets, worth £31.20, without applying the customary cancellation charge. Klaus informed the chief mourner, Paul Brunker, with a touch of humour, that he had had a lucky escape concerning the travel expenses, asked Paul to recommend him to the undertakers and use Klaus at some future happier occasion. Paul then sent the following email.